Natural Hetian Jade Palace Style Enamel Porcelain Phoenix Pendant

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

The time frame of an order delivery is divided into two parts:

Processing time: 
Your order will be processed within 48 hours after placing the order and shipped within 2-5 working days after placing the order. If you place an order on Saturday or Sunday (including holidays), your order will be processed on the next working day. We only ship from Monday to Friday.

Shipping fee:

Free shipping on orders over $49.00.

When the order is less than 49 US dollars, an additional shipping fee of  US dollars will be charged.For international deliveries, you may select your item and proceed to the check out page as charges are based on weight and volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.

SHIPPING TIME:

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States, Australia, United Kingdom, Canada, France, New Zealand 7-20 Business days
Europe 7-20 Business days
Mexico, Central America, South America 10-25 Business days
Other Countries 10-25 Business days
*This doesn’t include our 2-5 business days processing time.

Regarding the impact of the COVID-19 outbreak on services:
COVID-19 UPDATE may cause delays in parts of logistics and transportation due to the impact of the epidemic. Thank you for your understanding and support!

ORDER TRACKING:
The order status can be tracked by yourself. After your order leaves our warehouse, we will send you an email to inform you that your package has been shipped with the tracking number of the order. You can provide it to you through our The waybill number can be checked on the CAINIAO official website:  https://global.cainiao.com/en, it will take time for the logistics supplier to update the information. If there is no update, you can send us an email to check the details.

CUSTOMS TAXES:

Our Order don't add taxes, VAT, or other hidden charges. You pay us what you see on the order screen, i.e. goods subtotal + shipping cost.

HOWEVER - In most countries, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.

SHIPPING & DELIVERY POLICY:

At Look, we provide Standard Courier delivery to any address within Global. However, do note that we do not deliver to PO Boxes, military and restricted areas, all naval ports andJurongIsland.

On the front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.

MODE OF PAYMENTS

We accept payments via VISA/MASTER credit and debit cards, American Express and PayPal. Please visit www.paypal.com for more information. We do not accept payments via ATM or inter-bank transfers.If you have any questions, please contact us:service@gofaer.com

1. ORDERING

1.1 Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

1.2 How do I /create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

1.3 How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

1.4 I have problems adding items to my shopping cart You will be able to add the items as long as it is available.

There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

1.5 How do I pay for my orders?

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

1.6 Can I amend and cancel my order?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

1.7 I have a discount code, how can I use it?

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

1.8 How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

2. SHIPPING & DELIVERY

2.1 When will my order be processed?

All orders will be processed within 2 working days, excluding weekends and public holidays. Time stated is based on USA Time (UTC/GMT +8hours).

2.2 How long will it take for me to receive my order?

The Standard courier delivery time frame is approximately 1-3 week  and the Express courier is approximately 1-2 week  from the time of placing your order. This is applicable only to all usa deliveries. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.

2.3 How can I track my delivery?

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number for all usa deliveries. For International deliveries, you may track your orders here.

2.4 What are the shipping charges like?

Shipping is Free shipping on orders over $49.00 via Standard courier. For international deliveries, you may select your item and proceed to the check out page as charges are based on weight and volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration

2.5 Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

2.6 There is a missing item in my order, what should I do?

We apologize for sending you an incomplete order. Please contact our Customer Care Team at service@gofaer.com and we will get back to you as soon as we can.

2.7 I’ve received a defective item, what should I do?

We apologize if you had received a defective item from us. Please contact our Customer Care Team at service@gofaer.com with a snapshot of the product and we will get back to you as soon as we can.

2.8 I’ve received an incorrect item, what should I do?

We apologize for sending you the wrong item. Please contact our Customer Care Team at service@gofaer.com and we will get back to you as soon as we can.

2.9 I’ve purchased the wrong size or color?

We do not provide exchanges for size or color. We do however, accept returns for products purchased from us. You can refer to our Returns & Exchanges policy here and its procedures.

2.10 I have not received my parcel, what should I do?

Kindly drop an email to our Customer Care Team at service@gofaer.com if you have not received your parcel after 30 working days and we will assist you accordingly

2.11 Will there be an additional charge for redelivery?

There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards.

2.12 I have yet to receive my parcel within the stipulated time frame. Whom can I contact?

You may check the status of your parcel via “Track your order” at to find out why it might have been delayed. Alternatively, you may drop us an email at service@gofaer.com and we will assist you further.